Meet

Audena OS

The brain underneath every customer-facing operation.
Built for the messy parts of the business.
Live in days, not quarters.

Learn more See the platform

The intelligence layer that learns everything about your operation
— every order, every call, every exception —
and turns it into work that gets handled.

Operator-grade workflows across voice, WhatsApp, and SMS — in every dialect your customers speak.

Pulse

Every call. Every outcome. Every dirham.

Audena OS surfaces what's actually happening in your operation — live. Recovered revenue, deliveries saved, leads qualified, escalations avoided. Not call activity. Outcomes.

Live dashboards

Contact rate, containment, recovery, cost per resolved — all real-time, all filterable.

Failure taxonomy

Every drop auto-tagged with a reason — missing data, tool failed, customer hung up.

Outcome reporting

Built for the CFO conversation, not the QA review.

Live dashboard

Contacted 4,218 ↑ 12% vs last week

Contained 87.3% ↑ 3.1pp

Recovered $82.4k ↑ 18% MoM

Cost / resolved $0.34 ↓ 22%

Build & Ship

From idea to live workflow in 10 minutes.

Pick a template. Drop in your knowledge base. Set the rules. Test it in the simulator. Ship it. No prompts to write, no models to pick, no infrastructure to wire up.

Template gallery

Vertical packs for COD confirmation, address verification, payment recovery, qualification.

Knowledge base grounding

Upload PDFs, FAQs, product catalogues; agent answers correctly without hardcoding.

Conversation simulator

Talk to the agent before customers do; preset edge cases baked in.

Workflow builder

Setup wizard

Select template

Upload knowledge base

Set routing rules

Configure escalation

Review & deploy

Simulator

Hi, I'm calling to confirm your order #4821. Is this still the correct delivery address?

Yes, but change the phone number to 055-XXX-XXXX.

Done. Updated the contact number. Your order ships tomorrow morning. Anything else?

Learn & Improve

Every conversation makes the next one sharper.

Every call is traced — event, attempts, outcome, escalation. Every transcript is searchable. Every failure becomes a fix. The workflow gets better while you sleep.

Full call tracing

Event → attempts → outcome → action → escalation. Every step visible.

Automated A/B testing

Run two agent variants in parallel, promote the winner on evidence.

Workflow versioning

Every prompt change saved, compared, rolled back. Git for voice agents.

Call timeline

Call #8841 — COD Confirmation v2.4.1

00:00 Dial initiated OK attempt 1/3

00:04 Customer picked up CONNECTED ring: 4.2s

00:18 Address confirmed RESOLVED confidence: 0.94

00:31 Phone number updated MODIFIED CRM sync

00:42 Call completed — order confirmed DONE duration: 42s

Co-Pilot

The ops manager you don't have to hire.

Audena Orchestrator sits inside the OS and runs alongside your team. Ask it what happened on yesterday's failed deliveries. Tell it to pause the campaign at 6pm. It reads your CRM, watches every agent, and acts on your behalf — under approval gates you control.

Three modes, one interface

Suggests workflow improvements, summarises call insights, answers ad-hoc operations questions.

Acts across the stack

Calendar, WhatsApp, SMS, payments, CRM. Connected via MCP, governed by approval rules.

Memory that compounds

Every interaction stored against the contact; next call picks up where the last one left off.

Orchestrator

› What happened with yesterday's failed deliveries in Riyadh?

14 failed deliveries yesterday in Riyadh. 9 were wrong-address (64%), 3 were no-answer (21%), 2 were customer-refused (14%). I've drafted a recovery workflow targeting the 9 wrong-address cases — ready for your approval.

Approve & run

Edit workflow

Show me the calls